RCR Customer Support Center

Fire & Security alarm customers please call 607.795.8231 with your customer number handy.

Quick Connect

After downloading, run and accept the prompts to begin your remote support session. Your Technician will need your ID number and password.

Submit a Ticket

Submit a problem ticket and one of our agents will get back to you. If you are a fire / security alarm customer, please call us instead at 607-795-8231.

Trouble Downloading our Utility? Try the .zip version here.